This article will walk you through forwarding email from Outlook Web Access on Microsoft 365 (formerly known as Office 365), also known as OWA, to your Help Scout Mailbox.
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Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, spreadsheets, and presentations online, in OneDrive. Microsoft Office Live. Non-Office 365 Users - Outlook Web Access (OWA) Non-Office 365 users can execute Email / Calendar / Contacts through Outlook Web Access (OWA) using a web browser of choice at owa.baltimorecity.gov from personal or city-owned devices. Office 365 Users – Outlook Web App Office 365 users can execute Email / Calendar / Contacts and Edit Files. S/MIME support for Outlook on the Web (OWA) used to be only available in Internet Explorer but it is now also possible to add this to Google Chrome and the new Microsoft Edge browser. This guide explains how you can manually install or deploy the Microsoft S/MIME Control for Outlook on the web.
First things first: Make sure you have followed the first steps in Connect Your Custom Address and you have your Help Scout Mailbox Address ready.
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Log in to your Microsoft 365 Outlook Web Access as your custom email address. You may be able to log in at https://outlook.office365.com. If you're not able to log in there, check with your email administrator to find out the address for your OWA login page.
Click on the gear icon in the upper right-hand corner, then View all Outlook settings at the bottom of that menu.
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Choose Mail, then Forwarding. Click Enable forwarding and paste in your Help Scout email address. We recommend also checking Keep a copy of forwarded messages as an archive. Click Save at the bottom of this screen then close the menu by clicking the x in the top right corner.
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That will do it — head back into Help Scout to see your emails in your mailbox! Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf, or set up Custom SMTP to have your email sent from Microsoft 365's servers. Easy worship 2009 bibles rare.
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Note: You may need to take an additional step if you're receiving bounce messages after setting up the forwarding here. Microsoft 365 spam protection might be set to block automatic forwards for your organization. Reach out to your Microsoft 365 administrator and point them over to Enable External Forwarding in Microsoft 365 for the steps they need to take to allow your email to forward to Help Scout.